Satisfaction Guarantee on Every Level
Whether you choose to do business with Lumar Ideal for the distribution, repair, refurbishing or custom manufacturing of meat processing equipment, we work hard to guarantee the same high level of quality on all the work done in our workshop by our experienced team.
Our take on customer satisfaction is that it comes first. The continued trust of our industrial and commercial clients, including butcher shops, cheese dairies, supermarkets, restaurants and processing plants, reflects our commitment. Our personalized services and our in-depth knowledge of the food industry have brought us where we are today.
Quality of Service at Every Stage of Your Customer Experience
From the analysis of our clients’ needs to our after-sales service, our consultants and technicians put their know-how to work to cover a wide range of needs and answer any request or question. Our team’s greatest strengths lie in its availability, responsiveness, and support. We count on them to provide the most satisfying customer experience.
The reputation of the “Ideal” brand equipment we manufacture is well established and stands for quality. However, should a breakage, failure or deterioration occur, your equipment is covered by a one (1) year warranty. As for the equipment from recognized brands that we distribute such as Hollymatic, Ramon, Medoc and Thompson’s, you can count on the manufacturer’s warranty. We also offer a 90-day warranty on all equipment repair and refurbishing work performed by our technicians.